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Frequently Asked Questions

General Questions

1. How much for _____ projects?

2. What services does sparkTEN offer?

3. Does sparkTEN offer a discount for nonprofits?

4. Your website states you cater to Utah web businesses, would you do a project out of state/country?

5. How can I contact your webmaster?

6. A site you designed/hosted is abusive, who do I contact?

7. Do you really donate 5% of your profits to charity?

Product Questions

1. What do you mean by Managed Hosting?

2. What kind of technical support does your hosting offer?

3. What are your webhosting contracts like?

Career Questions

1. Is SparkTEN hiring?

Answers - General

1. How much for _____ projects?

For bids please use the contact form, or call us directly.

2. What services does sparkTEN offer?

SparkTEN's cose services are hosting, merchant/gateway services, custom coding, and website design. We specifically work with helping Utah small businesses quickly build point of presence and other infrastucture needs.

3. Does sparkTEN offer a discount for nonprofits?

SparkTEN offers significant discounts for nonprofit organizations with agendas that include public health, enviornmental protection, government transparency, education, and other bipartisan agendas. In order to qualify for a discount, your NPO must have program expenses exceeding 80% of your organizational efficency and have a four star rating on charity navigator.

4. Your website states you cater to Utah web businesses, would you do a project out of state/country?

We normally only do business within Utah. SparkTEN's mission is to build the strength of local businesses.

5. How may I contact your webmaster?

You may use our contact form to contact the webmaster or email him at webmaster@sparkten.com (very strong spam filters).

6. A site you designed/hosted is abusive, who do I contact?

You may contact us using our web form, or at abuse@sparkten.com.

7. Do you really donate 5% of your profits to charity?

Yes, every quarter we select a different charity to donate to. SparkTEN does not guarantee the listed charity will receive all donations. We do, however, guarantee 5% of our profits will go to charity. In some instances we may decide to split our donations to different NPO's.

Answers - Product

1. What do you mean by Managed Hosting?

Managed Hosting is hosting with an additional level of administrative functions handled by us. SparkTEN's hosting model was designed for small businesses that did not want to have to deal with server administration and other technical tasks. Managed Hosting allows small businesses the opportunity to upload their website and then leave it alone.

2. What kind of technical support does your hosting offer?

Hosting Pro and Plus plans offer 24/7 email support, while hosting VPS plans offer 24/7 phone support.

3. What are your webhosting contracts like?

We personally don't like contracts and subsequently feel that you shouldnt have them.

Answers - Career

1. Is SparkTEN hiring?

We may be. For information on what positions we are filling please contact us via the contact form.

 
 
 
 


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